Bank Security Conference

A fast-moving and entertaining program designed to improve your observation or situational awareness and to make employees more aware of their surroundings. This is an awareness session to improve your observation skills. What you see is not always what your brain tells you that you see. You will get a better understanding of ways to improve your crime prevention efforts by absorbing and interpreting what's going on around you and why differences in opinions and descriptions can occur from several observers after all have seen the same incident. Situational awareness is a developed skill and a major part of crime prevention improvement. You will also get an understanding of why differences in opinions and descriptions can occur from several observers after all have seen the same incident. Suggestions will also be given on how to improve your ability to remember things and events.

Takeaways

• Enhanced Observation Skills: Develop sharper observation skills to improve situational awareness and better understand your surroundings.
• Improved Crime Prevention: Learn effective techniques to absorb and interpret environmental cues, enhancing your efforts in crime prevention.
• Understanding Perception Differences: Gain insight into why different observers may have varying opinions and descriptions of the same incident and how to account for these differences.
• Memory Improvement Techniques: Receive practical suggestions on how to enhance your ability to remember things and events accurately, aiding in more reliable incident reporting and analysis.

As technology has evolved, the role of the Security Officer has evolved as well. Threats to the bank are no longer all physical. In today's fast paced and interconnected world, many of the threats we defend against are virtual. Over the last several years, the fastest growing reason for suspicious activity reports relates to fraud, identity theft, and cyber events. In this session we will discuss best practices for identifying security events that must be referred to the Bank Secrecy Act Department and how we can coordinate our efforts to mitigate the risk of loss to our customers and institution.

Takeaways

• Identify security incidents that may require a Suspicious Activity Report
• Discuss the key pieces of information that should be included on a Suspicious Activity Report
• Learn where the emerging threats are fraud trends are
• Define a cyber event

According to the most recent U.S. Census Bureau information, 1 in 6 people in the U.S. is age 65 or older. Coupled with data from the National Council on Aging that 1 in 5 older adults have reported elder abuse in one form or another since the pandemic with losses to these individuals estimated over $28.3 billion each year it's no wonder that elder abuse remains the "Crime of the 21st Century."

In this session, we will explain why financial professionals are the "watchdogs" for elder financial exploitation. We will provide information and review guidance that will be beneficial for monitoring for reportable suspicious activity, implementing a training program for staff and your board, developing policies and procedures and organizing an elder outreach program. We will also share "real life" EFE examples and discuss lessons learned to enhance your own EFE program.

Takeaways

• Review the requirements of the Senior Safe Act
• Identify Red Flags for Elder Financial Exploitation & Interactions with Older Consumers, Caregivers and Other Third Parties
• Guidance on how the privacy laws relate to reporting potential cases of abuse
• FinCEN guidance and best practices for SAR completion for elder exploitation
• How to educate older customers on common scams
• Discuss Community Outreach Opportunities and materials

In this fast-paced program, we will address the most commonly asked questions by security officers. Delve into the essential responsibilities outlined in implementing regulations mandated by various regulators such as FRS, FDIC, OCC, and specific letters for Credit Unions. Gain insights into the often-overlooked aspect of your job description - "other duties as assigned" - and how it can expand your security responsibilities.

Discover solutions to practical issues like camera placement, the necessity of monitors in break rooms, and the optimal timing for alarm activation during or after a bank robbery. Uncover the truth about commonly debated topics, such as the use of dummy cameras and the limited scope of time locks. Learn how, with experience, your role may evolve to include managing building access systems, ID badges, and the crucial aspect of building a relationship with law enforcement.

This session aims to provide answers to questions you've likely encountered countless times. Whether you're new to security or a seasoned officer, this program is tailored to meet your needs. For those just starting, gain invaluable insights into the intricacies of your role. Seasoned professionals will benefit from a timely review of current security practices. Don't miss this opportunity to enhance your expertise and ensure you're well-prepared for the challenges ahead. Join us for an engaging session that goes beyond the basics of security training!

Takeaways

• Understanding Regulatory Responsibilities: Gain a comprehensive understanding of essential responsibilities outlined by various regulators such as FRS, FDIC, OCC, and specific letters for Credit Unions, ensuring compliance and effective security management.
• Practical Solutions to Common Issues: Discover solutions to practical security issues, including optimal camera placement, the necessity of monitors in break rooms, and the best timing for alarm activation during or after a bank robbery.
• Expanded Security Responsibilities: Learn how the often-overlooked "other duties as assigned" aspect of your job description can expand your security responsibilities to include managing building access systems, ID badges, and building relationships with law enforcement.
• Debunking Security Myths: Uncover the truth about commonly debated topics such as the use of dummy cameras and the limited scope of time locks, and understand how these elements can affect your overall security strategy.

'Two Truths and a Lie' is a fun game unless you don't know you're playing. You haven't realized it, but in business, you're playing every day...and YOU'RE LOSING.

Discover how to win the game with clients, your boss, your team, and your prospects. Protect your hard-earned profits and catch would-be fraudsters before they can take away everything you've worked for.

In this fast-paced session, updated since she last spoke to us, you'll discover how to use Traci's 9-Point Fraud Spotting System to separate the lies from the truth, so you don't innocently step into a business, life, or reputation-destroying event.

Do you often ask yourself:

• Is that job applicant being deceptive about their experience? Will their lies cost your company countless dollars and hours of training?
• Are your vendors overpromising or inflating their prices to scam you?
• Are you willing to do prison time for someone else's actions?
• Is your spouse truthful? Can you see the clues that an unfaithful partner leaves littered through your conversation?
• Is your child really just "spending the night at Tony's house," or are they going to a dangerous party with no adult supervision?
• And most importantly...did your kids eat those donuts you left on the counter? Or did the dog?

Takeaways

• Nine telltale signs that a person is lying
• How to quickly uncover the truth
• How to keep nefarious people from making you a victim

The Bank Protection Act, Regulation H, and the standards of the industry determine the responsibilities of the Security Officer, management, and the Board of Directors. In this session, we review the requirements of a written security program, the financial institution, and security officer in protecting staff and the public.

Key takeaways:

• Understanding Responsibilities: Learn the specific responsibilities of the Security Officer, management, and the Board of Directors as determined by the Bank Protection Act, Regulation H, and industry standards.
• Written Security Program Requirements: Gain insights into the essential elements required for a comprehensive written security program that meets regulatory and industry standards.
• Protection of Staff and Public: Discover best practices for protecting both staff and the public within your financial institution, ensuring a safe and secure environment.
• Regulatory Compliance: Understand the requirements that financial institutions must adhere to under the Bank Protection Act and Regulation H, ensuring full compliance and effective security management.

This fast-paced and informative program focuses on effectively managing verbal and potentially physical confrontations. When dealing with hostile people, it is often difficult for employees to remain calm and not take things personally. This program offers practical and easy to understand approaches to use in these situations. It focuses on personal safety and keeping the customer. Guidelines are provided on reading body language, facial expressions, and the "real" meanings of words. Employees are taught to take control of confrontations with win-win solutions in mind and to evaluate their own behavior in these situations.

Key takeaways:

• Defusing Hostile Situations: Learn effective techniques to defuse hostile situations and manage interactions with upset accountholders without escalating the problem.
• Causative Factors and Warning Signs: Understand the common causative factors that lead to difficult interactions and recognize warning signs that indicate potential hostility.
• Cognitive Listening Skills: Master the proper use of cognitive listening to better understand and respond to the concerns of difficult individuals, helping to de-escalate tensions.
• Practical Coping Methods: Discover practical methods for frontline staff and management to cope with challenging interactions, ensuring a safe and positive environment for both staff and customers.

It can't happen here, it won't happen here, it just happened here! Robbery preparation is more than annual security training. While staff is trained on what to do, you also need to know how to prepare in advance. Criminals select your financial institution as a target for a variety of reasons. While most people feel that location is the issue that is seldom the case. In this eye-opening program you will learn what makes your office a target, the warning signs you're being cased for robbery, and what you need to do immediately after a robbery event. Many institutions still follow outdated procedures, opening themselves up for lawsuits from staff and the public. This program will discuss advance preparation, the actual robbery event, and what the financial institution needs to support staff after the robbery.

Key takeaways:

• Understanding Target Selection: Learn the various reasons criminals might select your financial institution as a target, and why location is rarely the primary factor.
• Recognizing Warning Signs: Identify the warning signs that your institution is being cased for a robbery, enabling proactive measures to prevent it.
• Advance Preparation: Discover essential steps for preparing in advance to handle a robbery event, ensuring your institution is ready to respond effectively.
• Post-Robbery Support: Gain insights into the immediate actions required after a robbery and understand how to support your staff and protect your institution from potential lawsuits.

Regulations specify that the Security Officer must report to the board annually and that the implementation, administration, and effectiveness of the security program be addressed. What exactly the Security Officer should report to the board is not clearly identified in the regulations. This interactive session will review best practices relating to training, inspections, and foreseeable events that should be reported to your board.

Key takeaways:

• Comprehensive Reporting Guidelines: Learn best practices for what the Security Officer should include in annual reports to the board, ensuring all critical areas are covered.
• Training and Inspection Updates: Discover how to effectively report on the implementation and outcomes of training programs and security inspections to the board.
• Addressing Foreseeable Events: Understand how to identify and report on foreseeable security events, enhancing the board's awareness of potential risks.
• Evaluating Program Effectiveness: Gain insights into how to evaluate and communicate the effectiveness of your security program, providing the board with a clear understanding of its impact.