Back to Conferences
ABOUT
AGENDA
SPEAKERS
PRICING

BOLConferences is proud to welcome back one of our most popular events!

JOIN US FOR THE 7TH ANNUAL

Deposit & Operations Compliance Triage

ONLINE CONFERENCE | SEPTEMBER 16 – 17, 2026

REGISTER TO ATTEND

This year’s event has been approved for 11 CRCM, CERP, 5 CAFP, and 1 CFMP continuing education credits.

Back for its 7th Year
Reimagined for where deposit ops is headed

Deposit and payments operations aren’t just back-office functions anymore — they’re central to how financial institutions manage risk, compete, and serve customers in a digital-first world.

Formerly Operations Compliance Triage, this event returns as The Deposit & Operations Compliance Triage, with expanded coverage of payments risk and the operational realities your team is facing right now.

This year’s agenda goes straight at the issues keeping deposit, ops, and payments professionals up at night: the check fraud resurgence, AI-driven scams and the future of Reg E, stablecoins and digital assets, instant payments under RTP and FedNow, Nacha’s 2026 fraud-monitoring rules, overdraft strategy in a deregulatory landscape, the FDIC’s new signage requirements, deepfake-resistant identity verification, and third-party/fintech risk.

Two days, 12 expert-led sessions, and practical takeaways your team can use immediately.

 *Paid registrations include on-demand access to all conference content for 90-days. 

REGISTER FOR THE 2026 EVENT HERE

TOP REASONS TO ATTEND

Actionable Best Practices

  • Decode the check fraud resurgence and strengthen detection, response, and customer support
  • Get ahead of AI-driven scams and the shifting landscape of Reg E error resolution
  • Build a readiness framework for stablecoins, tokenized deposits, and digital assets
  • Manage risk across RTP, FedNow, and Nacha's 2026 fraud-monitoring requirements

Addressing Challenges

  • Modernize your overdraft strategy for a deregulatory, state-driven environment
  • Get compliant with the FDIC's new signage and advertising rules before the 2027 deadline
  • Strengthen identity verification against deepfakes and synthetic identity fraud
  • Manage bank-fintech partnerships and third-party risk with confidence

EXPERT-LED SESSIONS

Returning attendees will be glad to see a few familiar faces, as well as a few brand-new speakers, to this year's powerhouse lineup. They'll share insights on topics ranging from compliance essentials to digital payments to forward-looking operations best practices.

This year’s event has been approved for 11 CRCM, CERP, 5 CAFP, and 1 CFMP continuing education credits.

2026 CONFERENCE AGENDA

DAY ONE:
SEPTEMBER 16,2026

If it feels like the deposit, ops and payments landscape is changing fast, you’re not alone. Innovation is accelerating, fraudsters are adapting, payment modernization continues to reshape the industry, and regulatory priorities seem to shift almost as quickly as the headlines. Blink, and you might miss something important. Finding the time to step back, connect the dots, and focus on what really matters isn’t easy, but that’s exactly what this session is designed to do.

Join us for a fast-paced briefing that cuts through the noise and zeros in on the forces shaping the industry, the risks gaining momentum, and the opportunities your institution can’t afford to overlook. We will separate meaningful trends from passing headlines, connect emerging risks to real-world operational impacts, and highlight the issues every financial institution should have on its radar.

In this session, you will learn how to:

• Separate the developments that deserve your attention from those that are simply making headlines,

• Analyze emerging technologies, payment innovations, fraud trends and regulatory activities that are most likely to impact your institution today – or tomorrow, and

• Lead with the clarity you need to develop a practical watch list of the issues, risks, and opportunities every deposit, ops and payments professional should be following over the next year.

Remember when we thought checks were on their way out? Well, the criminals missed that memo! Today’s check fraud schemes are fueled by organized criminal networks that combine mail theft, social engineering, check washing, remote deposit fraud, money mule activity, and AI-enabled deception to move funds faster than ever. By the time a fraudulent check is identified, the funds may already be gone.

Sophisticated fraud rings have transformed one of the oldest payment methods into one of the hottest targets. Join us as we decode the latest check fraud playbook and explore how operations and compliance professionals can keep pace. We’ll examine emerging fraud schemes, evolving regulatory expectations, and practical controls that can help your institution detect fraud sooner, reduce losses, and respond with confidence.

In this session, you will learn how to:

• Identify the characteristics of suspicious checks and transactions by recognizing common signals and indicators encountered by frontline and operations staff,

• Understand the complicated legal framework governing check fraud, including key obligations and responsibilities under the Uniform Commercial Code (UCC), Reg CC, and the Bank Secrecy Act (BSA), and

• Develop practical response strategies to assist customers affected by check fraud while strengthening fraud prevention, employee awareness, and institutional resilience.

If you think about it, consumers have trusted technology to make payments using delegated authority for years through autopay and other recurring debits.  Artificial intelligence (AI) takes that concept a step or two further, allowing AI agents to initiate, manage and even optimize payments. As AI quickly becomes integrated within everyday banking, shopping, and financial decision-making, traditional concepts of authorization, consumer consent, and liability become far less clear.

Existing financial and consumer protection laws built around human-decisioned transactions may not appropriately address the challenges raised by agentic payments.  Add into the mix an AI agent that violates a consumer’s instructions, payments that involve digital assets, and increasingly sophisticated scams, and we may be entering a whole new era of error resolution under the Electronic Fund Transfer Act (Regulation E).  Additionally,  transactions are increasingly processed through third parties such as PayPal, Venmo, Apple Pay, and others. Who bears the responsibility to investigate here? And more importantly, who bears the financial liability?

As we look to the future, we’ll examine how AI-driven payments, evolving scam techniques, and rising consumer expectations could reshape the already complicated Reg E framework. We’ll explore where today’s rules may collide with tomorrow’s technology, discuss emerging federal and state legal and compliance questions, and consider who bears the loss when things go off the rails for the consumer’s payment.

In this session, you will learn how to:

  • Examine ways in which AI-assisted payments and sophisticated scams may challenge traditional concepts of authorization and consent, especially when a vulnerable consumer is caught in the middle,

 

  • Explore emerging legal, compliance, and liability considerations surrounding AI-driven payment transactions that balance consumer protection and operational risk, and

 

  • Evaluate practical approaches for investigating Reg E claims, documenting findings, and making reasoned decisions in an increasingly AI-enabled payment environment, including when third-party payment platforms are involved. 

 

Enjoy your lunch! The conference resumes at 2pm ET. 

Pull up a chair as we put two of the industry’s most respected thought leaders in the hot seat. Then settle in for a fast-paced, rapid-fire interview with Brian Crow and Carl Pry as they tackle the questions you didn’t know you needed answered, separate fact from fiction, and weigh in on the issues that are keeping you up at night.

Nothing is off the table.  We’ll move quickly through the issues shaping deposit, ops, and payments, from broad topics like governance, regulatory priorities, and debanking to frontline compliance issues including Reg CC, garnishments, and the latest in operational controls.  Walk away with practical insights from two seasoned veterans who have seen just about everything and are not afraid to give you candid answers. 

In this session, you will learn how to:

  • Pressure-test your operational practices against today’s risks, rules, and examiner expectations,

 

  • Hear how experienced industry leaders approach challenging situations involving regulations, governance, and frontline decision-making, and

 

  • Take home practical ideas you can adapt to strengthen controls, support your frontline teams, and build a more resilient deposit operations function.

Deposit insurance backed by the Federal Deposit Insurance Corporation (FDIC) is one of the most valuable protections that banks provide, helping safeguard customers’ hard-earned money. Explaining who is insured, for how much, and under what ownership category isn’t always straightforward. This session begins with a closer look at how FDIC deposit insurance works, the questions most often asked, and practical approaches for explaining coverage to avoid costly misunderstandings.

From there, we’ll turn to the digital side of deposit insurance. There have been a lot of twists and turns the last few years relating to the new FDIC Official Signs and Advertising Requirements. This session will address the latest rule changes, effective April 1, 2027, and what they mean for your website, mobile app, account opening process, ATMs, and marketing materials. We will also cover the FDIC’s Part 328 Questions and Answers to be sure you understand how to implement the latest changes. Separating fact from fiction and highlighting common compliance pitfalls will provide the actionable guidance you need for keeping your institution on the right side of the rules.

In this session, you will learn how to:

• Take the guesswork out of FDIC insurance coverage for calculating common ownership scenarios, and help customers make informed decisions about their deposits,

• Clarify the requirements for the new FDIC Official Signs and Advertising Requirements and get ready for the new compliance date in 2027, and

• Recognize where institutions are most likely to stumble and avoid those common pitfalls by strengthening your FDIC insurance and advertising program.

 

Authentication has steadily evolved over the years, from passwords and PINs to multifactor authentication, biometrics, device recognition and behavioral analytics. Advances in Artificial Intelligence (AI) are challenging many of those safeguards, requiring financial institutions to rethink how they establish trust and verify identity. One of the most fundamental questions facing financial institutions is “Who are you really talking to?”

Today, AI-generated voices, deep fakes, synthetic identities, and sophisticated social engineering attacks are making it more difficult to distinguish legitimate customers from fraudsters.  At the same time, institutions must balance stronger security controls with rising customer expectations for an easy and seamless experience.

This session explores how identity verification and authentication are evolving, examines emerging fraud techniques, and provides practical strategies for strengthening identity controls while maintaining customer trust.

In this session, you will learn how to:

  • Assess operational, fraud and customer service challenges as scammers and criminal networks use sophisticated tactics to bypass traditional authentication controls and exploit vulnerabilities across banking channels,

 

  • Leverage emerging technologies (like AI) to strengthen identity verification while minimizing customer friction, and

 

  • Establish a cross-functional approach that brings together operations, fraud, compliance, and security to enhance controls, improve customer outcomes, and respond more effectively to evolving threats.

We close out the day with an exciting live q&a session with all of day one’s speakers. 

DAY TWO:
SEPTEMBER 17,2026

Consumers don’t care whether they’re talking to a person or a bot, they care about whether they get the right answer, and get it fast! Behind every AI customer interface is someone trying to solve a problem, open an account, understand a disclosure, resolve an error, or file a complaint. As financial institutions embrace artificial intelligence and other emerging technologies, what hasn’t changed is the need to deliver accurate information, provide consistent customer support, and mitigate consumer harm.

We’ll follow the customer journey to explore where AI is already making a difference, from marketing and account opening to customer service and complaint management. Along the way, we’ll examine where chatbots, large language models (LLMs), robotic processes, automation, and other AI tools can improve efficiency as well as where they can introduce compliance and operational risks. The result is providing you with a practical road map for putting AI to work without losing sight of the people it’s meant to serve.

In this session, you will learn how to:

• Identify where AI and automation can improve marketing reviews, customer communications, complaint management, and other consumer interfaces while supporting stronger customer outcomes and experience,

• Mitigate emerging consumer protection risks while using AI involving chatbots, disclosures, advertising, and complaint handling before they become bigger problems, and

• Walk away with practical ideas for using AI responsibly throughout the customer journey while balancing innovation, compliance, and consumer trust.

After years of intense regulatory oversight, the overdraft landscape is entering a new phase.  With the repeal of the CFPB’s overdraft rule and a more deregulatory federal environment, financial institutions may think that they have no restraints.  Think again.  State oversight is evolving, general consumer protection laws like Unfair, Deceptive or Abusive Acts or Practices (UDAAP) still apply (in one form or another), and consumer expectations have evolved. 

Customers are now demanding transparency, flexibility, and low-cost account options, or they can simply move their business elsewhere. Today’s overdraft decisions require institutions to balance revenue objectives with the realities of marketplace dynamics, competitive positioning, and regulatory risk in an increasingly mobile banking environment.  And you are being asked:   “How much can/should we charge? Are there limits? Can we waive some fees and not others?”

This session presents an updated view of overdraft risk management, emerging industry trends, and practical strategies for making informed decisions that support long-term goals and objectives.  Participants will explore how to evaluate overdraft programs through the lens of governance, fairness, operational risk, and intensifying competitive pressures, as well as consider the principal tenets of effective overdraft management. 

In this session, you will learn how to:

  • Evaluate opportunities to modernize your overdraft program while recognizing the competing priorities that continue to shape program decisions,

 

  • Navigate the overlapping influence of federal and state consumer protection laws, litigation trends, and evolving consumer expectations when assessing overdraft practices, and

 

  • Modernize a sustainable overdraft strategy that balances revenue objectives with sound governance, transparency, and regulatory resilience.

 

Digital assets continue to dominate headlines, spark boardroom discussions, and reshape conversations about the future of banking. Whether your organization is actively exploring digital asset initiatives or taking a wait-and-see approach, the reality is that tokenized deposits, stablecoins and other emerging payment technologies are already becoming part of the broader financial ecosystem through customer activity,  payment innovations, and fintech partnerships.

There’s no standing on the sidelines anymore, however there are still choices to be made. We will steer you away from the speculative hype and identify which developments are gaining traction. Along the way, you’ll gain a clearer understanding of why stablecoins and tokenized deposits are fundamentally different instruments, with distinct benefits, risks and strategic considerations. Hope begins when institutions recognize meaningful opportunities that allow them to remain competitive.  That’s why it’s so important for you to be ready! 

In this session, we will cut through the noise to examine what it takes to be “ready” to evaluate opportunities responsibly, understand the risks, and respond to board questions confidently. Your board will appreciate your ability to balance innovation with considerations relating to financial crime and fraud risks, consumer protection, and other regulatory expectations as you develop a compliance framework capable of adapting to emerging products and services.

In this session, you will learn how to:

  • Evaluate how stablecoins and tokenized deposits fit within the broader financial ecosystem, recognizing their different benefits, risks, and potential applications for financial institutions,

 

  • Assess the operational, fraud, financial crime, and other risks associated with digital asset activities and fintech partnerships, and

 

  • Advance your institution’s organizational readiness by evaluating the governance, policies, staffing, controls, monitoring, operational capabilities, and cross-functional collaboration needed to competently support digital asset initiatives.

Enjoy your lunch! The conference resumes at 2pm ET. 

Third-party risk management is no longer just about managing vendors. Smaller financial institutions are increasingly relying on technology providers, fintech companies, and other strategic partners to deliver new capabilities, enhance the customer experience, and support sustainable growth. As regulatory and market standards continue to evolve, the conversation has shifted from simply managing risk to demonstrating operational readiness. Sometimes opportunity comes knocking, and you want your organization to be ready with a strong operating model – including third-party risk management already in place.
In this session we will discuss how the bank-fintech partnership landscape is evolving, the strategic models that financial institutions are using to expand capabilities, and the operational disciplines that can create meaningful value. We’ll also examine practical ways to leverage automation and modern technology to strengthen third-party oversight, improve efficiency, and prepare your institution for what’s next.

In this session, you will learn how to:

• Evaluate your institution’s operational readiness by identifying the governance, compliance, and third-party risk management capabilities needed to support emerging technologies and fintech partnerships,

• Compare strategic approaches to bank-fintech partnerships, including direct sponsorship, platform partnerships, and broader technology transformation, to determine which models best support your institution’s goals, and

• Identify principles and practical steps for deploying AI to improve third-party oversight, increase operational efficiency, and enhance the partner experience.

Money is moving faster than ever, and the rails underneath are multiplying quickly. This fast-paced, plain-English session explores the modern payments landscape, beginning with the fundamentals of ACH and Same Day ACH. From there, we accelerate into the “instant” rails that are currently reshaping the industry. This includes The Clearing House’s Real-Time Payments (RTP©) network and the Federal Reserve’s FedNow© Service, both of which support $10 million transaction limits and run 24/7/365.

From there, we tackle the topic everyone is asking about: stablecoins. With the GENIUS Act now law and more than $300 billion in stablecoins already in circulation, we’ll answer the question directly, “Why should your institution care, and what role might you play?”

We close with the topic that keeps payments and compliance teams up at night: the new rules. We break down Nacha’s 2026 ACH risk-management and fraud-monitoring requirements, the ISO 20022 data shift, and the fraud trends targeting instant, irrevocable rails. You will leave with a clear map of the rails, a working understanding of the latest rules, and a practical sense of the trends, risks, and opportunities ahead.

In this session you will learn how to:

• Navigate the frontier of modern payments by understanding the core U.S. payment rails, including ACH, Same Day ACH, RTP, and FedNow, and the difference between “faster” and “instant,”

• Describe how real-time irrevocable payments and 24/7 settlements are changing fraud risk, liquidity management, operational processes, and customer expectations,

• Articulate why stablecoins and the GENIUS Act matter for deposits, payments, and the strategic direction of financial institutions of all sizes, and

• Recognize key industry trends and compliance developments, from Nacha’s new credit-push fraud-monitoring requirements to the ISO 20022 data standard, and translate them into meaningful action items for your institution.

Emerging markets continue to create new opportunities for financial institutions, but they also introduce unique compliance, operational, legal, and reputational challenges. From cannabis banking and gaming to digital assets and other evolving industries, financial institutions must navigate conflicting federal and state requirements, heightened regulatory expectations, and shifting public acceptance.

Expanding into emerging markets requires more than knowing the rules. It demands thoughtful governance, informed decision-making, and a clear understanding of the institution’s capacity to manage legal uncertainty, operational complexity, and the inevitable unexpected issues. This session explores practical strategies for evaluating these relationships, applying sound risk management practices, and balancing innovation within your institution’s risk appetite.

 

In this session you will learn how to:

  • Align strategic growth objectives with your institution’s risk appetite when considering emerging markets and higher-risk customer relationships,

 

  • Balance the complexities created by conflicting federal and state laws, evolving regulatory expectations, and changing public acceptance when assessing emerging business opportunities, and

 

  • Strengthen governance, due diligence, and ongoing monitoring practices to effectively manage legal, compliance, operational, and reputational risks associated with higher-risk industries.

We close out the day with an exciting live q&a session with all of day one’s speakers. 

SPEAKING FACULTY

REGISTRATION RATES

SINGLE TICKET PRICE

2026's event is priced so you can bring your entire team and maximize its impact.
Additional Attendees only $150 each!

Take advantage of Early Bird Pricing! Use code EB2026 for $200 off. *expires July 31, 2026

$1495

CONFERENCE BUNDLE PRICE

Looking to strengthen both your deposit and lending compliance programs?
We are proud to host not only The Deposit and Operations Compliance Triage, but also the Lending Compliance Triage, taking place in November.
Register for both events and receive $450 off your combined registration!

$2540

REGISTER TO ATTEND
Cutting-Edge Thought Leadership From the Experts at BankersOnline
Quick Menu
Stay Informed About New & Upcoming Events
Sign up here and never miss an update!
© 2025 BOLConferences.com. All rights reserved.